Our Policies

Custom Orders & Returns

How ordering works

• 1. Your request — tell us what you would like us to create, through the order form or Your Request page. This is free and commits you to nothing.
• 2. Consultation — our design team contacts you within 24 hours to discuss your design, materials, and budget.
• 3. Your quote — you receive a written quote with the final price and crafting time. Nothing is made until you approve it.
• 4. Deposit — once you accept the quote, we ask for a deposit to begin crafting. The deposit amount is stated in your quote.
• 5. Crafting & delivery — we craft your piece, keep you updated, and arrange final payment before insured delivery.

Cancellation before crafting

You may cancel at any time before crafting begins for a full refund of your deposit. We will always confirm the start date with you.

Returns — the honest version

Because every Maison Syvaré piece is custom-made for one owner, completed custom pieces cannot be returned or exchanged for change of mind. This is standard for personalized goods — in many jurisdictions (including the UK and EU) the usual 14-day cooling-off right does not apply to goods made to your personal specification.

What is always covered: if your piece arrives with a manufacturing defect or differs from the approved design, we will repair, remake, or refund it — your choice. Contact us within 14 days of delivery at [Your contact email].

Lifetime care

Every piece includes complimentary annual inspection, professional cleaning, and a free resize guarantee. Contact us whenever your piece needs attention — it was made to accompany a lifetime.

Payment

Payment arrangements (deposit and final payment) are made privately and securely with you directly — never through this website. Details are included in your written quote.